But when AutoCAD was listed first, then it works. Solution 2) It was noticed that the order of the support file search paths for the Tool Palettes mattered. If the Faro link is above the AutoCAD link, then AutoCAD won't retain any new palette tools. A reinstall source for As-Built for AutoCAD 2020 was not found and was therefore not tested. (This was not tested).īelow are the 9 partial customization groups that were loaded by 'As-Built for AutoCAD 2020.1'Īlso, the installed version 'As-Built 2020.1' was not identified as being installed according to the third image above that pops up at startup. After uninstalling the As-Built add-in, the custom tool palettes were retained between sessions of Plant 3D.Īlternatively, it may be possible to unload the following partial customization groups by running the command KUBT_SELECT_KUBIT_BOX_VERSION from the Plant 3D command line. Solution 1) To resolve this error, As-Built for AutoCAD 2020.1 can be uninstalled from the Programs and Features in the Windows Control Panel. This issue did not occur in Plant 3D 2019 on the same machine that did not have As-Built for AutoCAD loaded. The root cause for the problem was suspected to be that the Faro add-in for AutoCAD, identified as 'As-Built for AutoCAD 2020' was not installed successfully. Permissions were also checked and found to be correct. When you close Plant 3D and re-open it later, the added tool palettes are missing.Īlso, at the next startup of Plant 3D the Command line shows ' Failed to get PaletteSet!'įurther, another dialog box pops up that ' A new As-Built for AutoCad version was found'.Īfter testing a clean uninstall/reinstall of Plant 3D 2020, the problem remained. You have added a new tool palette group with one or more palettes in AutoCAD Plant 3D 2020 (might also affect earlier and later Plant 3D releases and also vanilla AutoCAD installations).
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